Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
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A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
If you install your Cbox and all you see is code, or nothing at all, your host may be stripping out or neutralizing the HTML iframe tags that Cbox needs. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean editing the template, or switching your editor from text to HTML mode.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A:
The Sticky message area supports HTML, so to post a link, enter the following:
<a href="http://web-site.com/path/" target="_parent">This is a link</a>
For the target attribute, try _blank and _new to control where the link opens. Leaving this attribute out causes the linked page to open within the Cbox itself (not recommended.)
A: Currently we don't require that you activate your account before you can use it, but you should still receive an email when you sign up, within a few hours.
Double-check that your address is correct on your account info page. Also be sure that our email hasn't been put in a junk mail box by accident.
A: If you have a Premium Cbox, all your messages are archived. See the Archived Messages tab on the
Messages page of your control panel. Archives become available the next day, and will contain any deleted messages as well.
If you have a Basic Cbox, unfortunately we cannot help, since Basic Cboxes do not keep backups.
A:
This is the message that shows when your Cbox is accessed from an address other than the one specified at your Publish page, when you have the option "Allow access only at this address" enabled.
A common reason for this to happen is that you have entered an address that is more specific than it needs to be – for example, including the "www." at the beginning when your visitors don't need to include that to reach your website. Most of the time "mysite.com" works just as well as "www.mysite.com", but if you have specified "www.mysite.com" as the only address to allow access at, then Cbox will show an error when you arrive at your site via "mysite.com".
The solution is to simplify the address so it covers all the legitimate routes to your page, or turn off the option "Allow access only at this address."
A:
If you have already tried recovering your password and it reported that your account could not be found, but you have found that you cannot create a new account with your username because it says it is already in use, then your account was probably deleted.
Cbox automatically deletes unused accounts after a couple of weeks, in order to keep the system running smoothly. If you signed up a while ago but never installed your Cbox, this may have happened to you.
You can go ahead and create a new account, but you'll need to choose a unique new username for it.
