Help & Support
Our help database contains answers to most of the common questions regarding our products. Type your question or keywords below to search the database. If you are unable
to find what you are looking for, contact us, and we will do our best to assist you.
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A: Your Cbox HTML code is
available here. This is what you need to install your Cbox on your website.
A: Once you have
signed up for a Cbox, log in, and go to the
Quick Setup page of your control panel.
Simply follow the steps on that page. If you are trying to install Cbox on a Xanga.com website, be sure to tick "Using Xanga", if it isn't already.
If you install your Cbox and all you see is code, or nothing at all, your host may be stripping out or neutralizing the HTML iframe tags that Cbox needs. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean editing the template, or switching your editor from text to HTML mode.
Remember that you always have the option of posting your Cbox Quick Link instead – get it from the left-hand bar of your control panel. It's just a link, so it will work anywhere. And be sure to ask your host to start supporting Cbox!
A:
Go to the style page of your control panel. You get full control over the fonts and colours of your Cbox, and it's just a matter of pointing and clicking. Or choose one of our presets to quickly change colours.
If you have a Premium Cbox you can even edit CSS directly.
A: Visit the
Messages page of your control panel to delete messages individually or in batches. If you are a
Premium Cbox user, create a moderator account for yourself on your
Users page, and then log in at your Cbox to delete messages without having to visit the control panel at all.
A: Yes. On the
Colors & Fonts page of your control panel, simply delete the colour codes for the background ("BG") elements that you want to be transparent. You can then put an image behind the Cbox on your website and it will show through.
A: This can happen when you are using the same ISP as a user who was banned on your Cbox - either you are sharing an IP address, or you are being assigned dynamic IP addreses. To unban yourself, go to your
Bans page and unban the most recent bans one by one until you are able to post again.
A:
By default, Cboxes on MyLeague are integrated with your MyLeague userbase. This disables the "name" and "email / url" boxes on your Cbox, and automatically assigns usernames and avatars to members who are signed in on MyLeague. Non-members and members who have not signed in are given the name "Guest."
If you would prefer to use Cbox's built-in user features, so that your visitors must specify their names themselves, you can do that by choosing a different Cbox code variation – choose "Inline (default)". Then a new HTML code will appear, which you will need to copy-and-paste over your old Cbox code in your MyLeague page.
Then Save and refresh your page and you should see the "name" box on your Cbox. You will now have access to all User and Access Control features.
A: You can move your Cbox
code around on your web pages to make your Cbox show up in a different place. You can also make it align to the centre or right side of the page, by editing the code a little.
The second line of your cbox code looks like this:
<div align="center" id="cboxdiv">
Change align="center" to align="left" or align="right", depending on where you want your Cbox to go.
To move it up or down on your page, you'll need to move the code to a different part of your layout. If you have access to the HTML of your page but don't know HTML, test different places to see which works best.
If you have a Xanga website then your code will be different. Your Cbox's position will depend on your template, and can't be changed without altering the template.
A:
The Sticky message area supports HTML, so to post a link, enter the following:
<a href="http://web-site.com/path/" target="_parent">This is a link</a>
For the target attribute, try _blank and _new to control where the link opens. Leaving this attribute out causes the linked page to open within the Cbox itself (not recommended.)
A: The boxCodes for bold, italics, underline, font colour, and more, are listed in the Help popup of the Cbox. Click the "help" link at the bottom-right of any Cbox to open the Help page.
